Last updated: August 28, 2026
This Privacy Policy explains how Shenzhen Itexi Technology Co., Ltd. (“ITEXI,” “we,” “us,” or “our”) collects, uses, stores and shares information when you visit this website, request a quotation, contact technical support or otherwise communicate with us.
1. Information We Collect
Information you provide may include your company or buyer name, business email address, WhatsApp or phone number, destination country, requested product models, part types, quality preferences, quantities, target market, purchasing schedule and the content of your message. You may also send photos, videos, flex-cable codes, test results or other technical information for compatibility or after-sales support.
When e-commerce or account features are available, we may also collect billing, shipping, order and account information needed to process requests or transactions. Payment information, if used, is normally handled by the relevant payment provider rather than stored directly by us.
Our website and hosting systems may automatically record technical information such as IP address, browser type, device type, operating system, referring page, pages visited, timestamps, approximate location and security or error logs.
2. How We Use Information
- Respond to quotation, sourcing and technical-support requests.
- Confirm model compatibility, specifications, quality grades and availability.
- Prepare samples, orders, shipping arrangements and after-sales assistance.
- Maintain business communications and support repeat purchasing.
- Operate, secure, troubleshoot and improve the website.
- Detect spam, fraud, abuse and other security risks.
- Comply with applicable legal, tax, accounting or regulatory obligations.
Depending on the circumstances and applicable law, we may process information with your consent, to take steps requested before a contract, to perform a contract, to meet legal obligations, or for legitimate business interests such as responding to B2B inquiries and protecting our services.
3. Cookies and Similar Technologies
WordPress, WooCommerce and related services may use essential cookies for site operation, security, form functions, user preferences, login sessions or shopping features. Additional analytics or marketing cookies will be used only if such services are enabled and where required by applicable law. You can control cookies through your browser, but disabling essential cookies may affect site functions.
4. Forms, Email and Service Providers
We use service providers to operate the website and communicate with you. These may include Hostinger for hosting, WordPress and WooCommerce for website and product functions, SureForms for inquiry forms, SureMail for email delivery, and Tencent Enterprise Mail for business email. These providers may process information on our behalf according to their services, security practices and applicable terms.
We may also share necessary information with logistics companies, professional advisers, IT or security providers, regulators or authorities when required for delivery, business operations, legal compliance or protection of rights. We do not sell your personal information.
5. International Data Transfers
ITEXI serves international B2B customers. Information may therefore be processed in China or in other countries where our service providers operate. Privacy and data-protection rules may differ from those in your country. Where required, we take reasonable steps to use appropriate safeguards for such transfers.
6. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining business and after-sales records, resolving disputes, preventing abuse and meeting legal, tax or accounting requirements. Retention periods vary according to the type of information and the relationship with you.
7. Data Security
We use reasonable administrative and technical measures intended to protect information against unauthorized access, loss, alteration or disclosure. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
8. Your Choices and Rights
Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, objection or a copy of certain personal information, and to withdraw consent where processing is based on consent. We may need to verify your identity and may retain information where legally permitted or required.
You may stop non-essential marketing communications by using any unsubscribe method provided or by contacting us. Transactional, quotation and support communications may still be sent when necessary to respond to your request.
9. Third-Party Links and Embedded Content
This website may link to or display content from third-party websites. Their privacy practices are controlled by those third parties, and we encourage you to review their policies before providing information.
10. Children’s Privacy
This is a business-to-business website and is not directed to children. We do not knowingly request personal information from children.
11. Changes to This Policy
We may update this Privacy Policy when our services, providers or legal requirements change. The revised version will be posted on this page with an updated date.
12. Contact Us
For privacy questions or requests, contact:
Shenzhen Itexi Technology Co., Ltd.
Email: sale@iteix.com
Website: iteix.com